Policies and Payment Info

Class Passes

• Our 10 and 20 class passes give you our lowest price as we expect you almost every week. They’re valid for 3 months.
• Our 6-class pass allows you to stay connected and pay less than a drop-in, but gives you lots of flexibility within a 6-month time frame.
• Passes are non-transferable and non-refundable. Family members may use the same pass; please ask, so we know to set it up.
• There are no extensions for passes except in serious medical emergency if you let us know before they expire.
• If you have a question about a planned absence, please email our office.

Memberships

• Ongoing membership – This requires a signed agreement for a 3-month minimum, and automatic payments will be deducted from your credit card or checking account. After 3 months, it will be ongoing and automatic. If you need to cancel, you can do it yourself online, or give us written notice 14 days before the next payment date. Memberships are not transferable, even within the same family. Sign me up!
  
• 1-Month membership – unlimited classes; good for 1 month from first use.
• Memberships will be extended only in the case of serious medical emergency which stops you from attending classes for more than 2 weeks. You must notify the studio before the 3rd week to ask for a possible extension. Memberships are non-refundable.

Holidays

• WholeHeart closes for 1-3 days around some national holidays. If we choose to close for a longer period, we will extend your pass dates. Please check our online schedule frequently!

Workshop Refunds

• Please call or text the office, 207-871-8274, (no emails please) if you need to cancel and would like a refund or credit (less $10 processing fee).
• We cannot refund workshops with less than 24 hours notice. (If we have a waiting list and are able to find someone to take your place we will offer an account credit less admin. fee.)

• Choose your class considering your level and your own schedule. It is helpful, especially for beginners, to attend the same class regularly because each class builds on the previous one. Regular attendance means you get to know your classmates and experience a great community.
• Try out different teachers and classes. It’s great to have one or two as your home classes, and good to know more.
• We reserve the right to cancel a class or workshop if enrollment is insufficient.
• Other Notes: Payment plans and occasionally partial work/study available. Scholarships are sometimes available; please contact Pam directly for more info.